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    Stratos Pier®

    Returning an Online Order to Stratos Pier® site

    We typically work with contractors so returns are very rare.

    Rules and Guidelines
    No return on any item that has been used in any way
    No return if item is not returned with all the parts and paper work
    50% restocking fee if not returned in manufacture packaging
    20% restocking fee on all returns $2000 or less
    15% restocking fee on all returns $2000 or more
    No shipping will be covered to send item back to purchaser if we deny return
    No shipping will be covered for the return of any item back to us
    Refunds will not be issued until items are returned and inspected
    Refunds will be issued within 3 business days of return
    Return labels and scheduling shipping is on the returning party

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