• My Account
  • About Us
  • Contact Us
  • Stratos Pier® on Facebook
  • 1.816.785.5731 M-F (7:30am to 5pm) CST
  • *** Welcome to stratospier.com our team of experts is waiting to help you, simply click contact us or give us a call. ***

    Engineered To Work Under Pressure

    Returning an Online Order to Stratos Pier® site

    We typically work with contractors so returns are very rare.

    Rules and Guidelines
  • No returns on epoxies
  • No returns on Carbon Fiber
  • No return on any item that has been used in any way
  • No return if item is not returned with all the parts and paper work
  • 50% restocking fee if not returned in manufacture packaging
  • 20% restocking fee on all returns $2000 or less
  • 15% restocking fee on all returns $2000 or more
  • No shipping will be covered to send item back to purchaser if we deny return
  • No shipping will be covered for the return of any item back to us
  • Refunds will not be issued until items are returned and inspected
  • Refunds will be issued within 3 business days of return
  • Return labels and scheduling shipping is on the returning party